Frequently Asked Questions
Everything you need to know about HOIST Fitness equipment, shipping, and service.
What is the standard lead time for equipment delivery?
Most in-stock HOIST Fitness products ship within 5-7 business days. Due to the size and weight of premium strength equipment, transit times via freight carrier typically range from 1 to 2 weeks depending on your location.
Do you offer professional assembly and installation services?
Yes, we offer professional 'White Glove' delivery and installation for an additional fee. Our certified technicians will deliver, assemble, and test your equipment to ensure it meets all safety and performance standards.
What kind of warranty comes with HOIST Fitness products?
We provide a comprehensive warranty that varies by product line. Generally, our home equipment includes a lifetime warranty on the frame and various terms for parts, wear items, and labor. Please check the specific product page for detailed warranty documentation.
What is your return policy for large fitness equipment?
We offer a 30-day return policy on most items. Products must be in original packaging and like-new condition. Please note that customers are responsible for return shipping costs and a potential restocking fee for large freight items.
Does HOIST Fitness offer financing options?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or 0% APR terms.
How do I maintain my HOIST equipment to ensure longevity?
We recommend wiping down upholstery after every use with a damp cloth and mild soap. Periodically check all bolts for tightness and lubricate guide rods with a 100% silicone spray to maintain smooth motion and prevent wear.